Salesforce Business System Analyst, Metallic

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Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

TheBusiness Systems Analyst, Metallic is responsible for analysis, solution development, testing, user experience, support, and continuous improvement of business processes related to Metallic’s sales motion.  The Business Systems Analyst works directly with internal business partners in Sales, Marketing, Operations, and other departments to drive global Sales and Channel effectiveness through automation, software development, business intelligence, process architecture, and change management. This role reports to the Senior Manager of Business Systems within the Business Operations Team.

How you will make an impact:

  • Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
  • Develop, analyze, and validate detailed functional specifications
  • Contribute to projects managed by the team, aiding in technical design, solution development, testing, and deployment
  • Deliver elements of systems design, including data migration rules, business rules, use cases, wireframes, workflow diagrams, state diagrams, and other detailed deliverables
  • Document requirements in the form of use cases
  • Design and participate in end-user acceptance testing
  • Participate in declarative system configuration
  • Identify, correct, and prevent data quality issues through data governance, system setup, and use of tools like Salesforce and Power BI
  • Basic Salesforce CRM system administration, including user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management
  • Acclimate quickly on current system configuration in order to troubleshoot and improve system usability and performance
  • Work independently and on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected
  • Troubleshoot and resolve internal cases logged by end users related to the systems we support
  • Stay current with new releases of Salesforce, evaluating and implementing new features, as required

What you need to be ready:

  • Bachelor’s degree
  • 4+ years of salesforce administration experience
  • 4+ years as a business analyst or system administrator role with responsibility for creating, analyzing, and validating detailed functional specifications, and driving process improvement and solution development
  • Strong communication and facilitation skills
  • Strong analytical skills and attention to detail
  • Ability to work autonomously and in teams in a fast-paced, rapidly changing environment
  • Proven ability to develop and maintain strong working relationships with end users and business leaders at varying levels

Preferred Qualifications

  • Salesforce Certifications
  • Sales Cloud Experience a plus
  • Experience with Agile software development or similar methodology
  • Professional services/consulting experience
  • Prior experience working in software industry

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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