Technical Specialist Associate (Client)

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Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

Position Responsibilities include:

  • Troubleshoot and resolve complex support problems
  • Troubleshoot customer issues using remote desktop software
  • Successfully interact through phone and email with customers as you solve their problems
  • Dedication to the success and satisfaction of our customers
  • Recreation of problems in house
  • Root Cause Analysis and / or provision of examples of software bug
  • Working independently and as a team to come up with the best solutions to a customer problem.
  • Providing best-in-class phone based support for a variety of complex, time critical issues.
  • Using and sharing your knowledge of a wide range of technologies
  • Working remotely on enterprise level customers and dark sites
  • Having the opportunity to build labs and simulators
  •  Ability to be involved in product BETA testing
  • Contributing to our Solutions Engine and online forums

Position Requirements include:

  • At least 5+ years of technical/customer support experience
  • Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments.  Knowledge of the full feature set available in VMware.  Advance Troubleshooting of VMware Issues - Implementation and configuration of HyperV Cluster environments would be desirable .  Knowledge of the full feature set available in HyperV.  Advance Troubleshooting of HyperV Issues – Desirable but not essential.
  • Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware.  Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies and and TCP/IP and DNS
  • Understanding backup theory and design.  Backup and data management fundamentals
  • Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
  • Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).  Strong understanding of Windows clustering.  Advance knowledge of Microsoft Active directory.  Recovery knowledge of Microsoft operating systems and applications.
  • Linux Skills
  • Previous experience troubleshooting enterprise environments
  • Strong customer relations skills.
  • Strong multi-tasking and prioritization skills.
  • Strong written and verbal communication skills.
  • Excellent team player.

Why Commvault?

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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Find out more about our Hyderabad office

We like to celebrate – the big stuff and the small. We host numerous events to allow our Vaulters to kick back and enjoy each other’s company. From birthdays to sports, team outings and bring your kids to work day, Vaulters love celebrating each other.

Family first: No questions asked when your energy in needed elsewhere. We hold our employees accountable for results rather than the number of hours they spend in the office.

Growth at Commvault

Join an organization that has enjoyed six straight years in the Gartner Magic Quadrant! Commvault opened in Hyderabad in 2014 with a handful of engineers and has now grow to 160. We expanded to Bangalore in 2012 – the Silicon Valley of India – again with a handful and now we are pushing 90. We opened in Pune in 2016 and we are building a new location in Hyderabad – are you ready to join us?

The Way We Work and Give Back

We believe your work speaks for itself, and we are ready to listen All are welcome to reach out to one another, regardless of title and tenure.

Since 2014, we have returned two percent of our profits to the communities in which we live and work. We teach computer classes in rural areas. We also partner with Save the Children for an initiative to prevent child trafficking, and more.

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reach your career squad goals

Do you imagine ideas that others simply don’t? Do you think about making great, even greater? Do you get antsy waiting for change that doesn’t come? We do too—we are freeing the discovery of things yet defined. Plug into a community of like minded people striving to make an impact.

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