Technical Account Manager - India
The Technical Account Manager (“TAM”) works with a team of support professionals that bring together the full range of technical and business competencies needed to assist Commvault’s Enterprise Support Program (“ESP”) customers with the achievement of their priorities, consistent with Commvault’s goals and objectives.
· Work closely with The Enterprise Support Account Manager, (SAM) and provide support and assist with tactical and strategic guidance.
· The TAM provides advanced technical knowledge assistance with ESP Customers as part of the ESP.
· Advocate customer needs/challenges and acts as a liaison between customer, Customer Support, Product Management, and Development with focus on the Customer (Site Architecture, Business Objectives, Business Requirements)
· Deliver regular reporting (Weekly, Monthly, Quarterly and Customer Profile portfolio) with each assigned client, while focusing on executive and business dashboards, and program status
· Act as a strategic technical point of contact for customers, and ensures a strong and seamless relationship by maintaining communication based on the customer initiatives and as needed additional Commvault resources – Global ESP Teams, Support Management, Sales, Professional Services and Sales Teams
· Provide Support and Enhancements to the Customer by partnering with Commvault Account Management and Support teams
· Schedule on-site meetings with the customer to inform of new technologies, best practice adherence guidelines, or knowledge transfer sessions
· Uses in-depth knowledge of the Customer to identify other solutions opportunities within accounts, and communicate these opportunities to the Commvault Account Team
· Participates in Quarterly Business Reviews with the Commvault ESP and Account teams and engage with Customer to establish or revise procedures and processes
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